Getting Started

  • How to assemble my SKYVIEW 2 Pro.

    Before assembling your SKYVIEW 2 Pro, please ensure you have downloaded and installed the SKYVIEW App on your mobile device or tablet.

    1. Open your SKYVIEW 2 pro box.
    2. Remove the base and the light engine.
    3. Plug in power at the bottom of the base.
    4. Carefully remove the glass globe for the box.
    5. Rotate the glass globe clockwise to it to the base.
    6. Insert the AC plug of power supply unit into a wall outlet with a voltage between 100V and 240V. (Standard US residential voltage is 120V.)
    7. Your SKYVIEW 2 Pro will turn on with a flashing red light, signaling that it is in pairing mode.
      • If your SKYVIEW 2 Pro does not have the flashing red light, press and hold the dial button for 10 seconds to initiate the pairing mode.
    8. Follow the instructions on the SKYVIEW App, see the SKYVIEW App Getting Started section for more support.

  • How do I remove my SKYVIEW 2 Pro glass globe?

    To remove the glass globe, twist the globe counter-clockwise. Please handle with extreme care when removing the glass globe.

  • Where should I place my SKYVIEW 2 Pro?

    Your SKYVIEW™ is designed to provide benefits in the rooms where you spend the most of your time. To receive the best effect and benefits, SKYVIEW™ should be positioned at a standard distance from your face as most table lamps. It is recommend that 3 feet or 0.9 meters from your face on a workstation, bedside table, or living room area. This placement will provide the correct amount of light to meet standard recommendations for daytime, evening, and nighttime to best support your physiology, sleep and wakefulness.

    Placing SKYVIEW™ on your bedside table or nightstand in your bedroom provide additional benefits - the automatic sunrise feature wakes you up during the lightest part of your sleep, boosting your morning awakening response and gently welcoming you into the new day.



    You can adjust the light to a “comfortable” brightness level using the dial on base.

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    SKYVIEW™ should be used as much as possible on a daily, 24-hour basis to realize the maximum benefits.  

Find Help for Your SKYVIEW 2 Pro

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  • What is the SKYVIEW 2 Pro Plug and Play Feature? How do I enable it?

    The Plug and Play feature allows you to control your SKYVIEW 2 Pro over a Bluetooth connection.

    Please note, this is not the recommended setup or usage of your lamp. We encourage you to connect your SKYVIEW App and lamp to your Wi-Fi cloud connection, so that you can enjoy the immense features and benefits of our technology. 

    If you choose to use the SKYVIEW 2 Pro Plug and Play feature, please note that it has functional differences compared to the standard Wi-Fi cloud connection:

    1. Power is required to maintain time. Time is provided when the SKYVIEW App is active, in range, and your SKYVIEW 2 Pro is powered.  If power is cycled, time is lost.  To reload, simply get the mobile device or tablet within Bluetooth range and start the SKYVIEW App. The power button shown on the Main Screen will reflect the device state when the time has been set. 
    2. Natural Sunrise will not update daily. Cloud connection is required to get updates to the Solar schedule. 
    3. Schedule execution requires the lamp to be ON - Auto ON and Auto OFF functions do not work.  These are driven by the cloud connection only.  This includes the Schedule Wizard ON or OFF.   
    4. Firmware Updates are not Available.  You must be connected to the cloud to have firmware updates pushed to the device. 

    How to enable the Plug and Play feature:

    1. When adding your SKYVIEW 2 Pro to the SKYVIEW App, the ‘Skip and Connect over Bluetooth’ option is exposed – press the text to initiate this mode. 

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    2. Once the device has been added, you will see a message pop up indicating a device needs to be activated (see below).  This can be closed by selecting the ‘X’.

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    3. Now the device can be controlled when in bluetooth range of the Smartphone. 

  • Is my SKYVIEW 2 Pro user serviceable?

    Yes, the light engine can be replaced. Please contact our customer support team for additional instructions and next steps: Technical Support

  • How do I remove/disconnect my SKYVIEW 2 Pro from the app?

    Refer to the steps below:

    • Open your SKYVIEW App
    • In the “Devices” tab and press and hold the desired device (or select the 3 dots in the right had side of the screen, below the (+) icon and select “Device Management”).
    • Select the SKYVIEW device you want to remove.
    • Select “Remove Device” at the bottom of the screen.
  • How do I clean my SKYVIEW 2 Pro?

    Perform the following steps to clean your SKYVIEW 2 Pro:

    • Unplug the lamp from its power source before cleaning. 
    • Use a soft, lint-free cloth to wipe down the lamp's surface. Microfiber cloths are a good option for cleaning lamps. 
    • If the lamp has a lot of dust or dirt buildup, use a slightly damp cloth to wipe it down. Be careful not to get any water inside the lamp or on the electrical components. 
    • For stubborn dirt or grime, you can use a small amount of mild soap and water on the cloth, but again, be careful not to get any water inside the lamp. 
    • Avoid using harsh chemicals or abrasive cleaning materials, as these can damage the lamp's finish or components. 
    • For delicate parts, use a soft brush or vacuum attachment to gently remove dust or debris. 
    • Regularly dust and wipe down the lamp to prevent buildup and keep it looking its best. 
  • My SKYVIEW 2 Pro globe is broken.

    Please contact our customer support team for assistance: Technical Support

    Be sure to include photos of the damage and as much detail as possible explaining how the damage occurred. Our team will assist you from there.

  • My SKYVIEW 2 Pro schedule does not run as expected.

    Here are a few troubleshooting tips in this scenario:

    • Open your SKYVIEW App. From the “Device” page see in the lamp in question displays an “Offline” notice.
      • If the lamp is offline, please see FAQ “My SKYVIEW 2 Pro lamp is not connecting to Wi-Fi" for corrective steps.
    • Check your schedule settings and confirm the following details:
      • Times match what you had set up for your schedule.
      • Check the brightness levels on each of the scenes.
      • AM/PM is displayed correctly.
    • Your SKYVIEW 2 Pro might be “dimmed to off.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 Pro displays light.
    • Refresh your SKYVIEW 2 Pro lamp connection to the Wi-Fi.
      • Remove power from the lamp for 30 seconds.
      • Plug the lamp back into power when the 30 seconds have expired.
      • The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
    • Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.

Find more answers on our Support page