SKYVIEW 2

Before assembling your SKYVIEW 2, please ensure you have downloaded and installed the SKYVIEW App on your mobile device or tablet. See the SKYVIEW App Getting Started.

• SKYVIEW 2 requires minimal assembly, simply remove the light from the box, as well as the power supply, and power cord.
• Next, plug in the power supply and power cord together.
• Then plug the power supply into the base of your SKYVIEW 2.
• Finally, plug the power cord into the wall.

For more information on setting up your SKYVIEW 2, please check out our video tutorial on How to set up your SKYVIEW 2.  

Your SKYVIEW™ is designed to provide benefits in the rooms where you spend the most of your time. To receive the best effect and benefits, SKYVIEW™ should be positioned at a standard distance from your face as most table lamps. It is recommend that 3 feet or 0.9 meters from your face on a workstation, bedside table, or living room area. This placement will provide the correct amount of light to meet standard recommendations for daytime, evening, and nighttime to best support your physiology, sleep and wakefulness.

Placing SKYVIEW™ on your bedside table or nightstand in your bedroom provide additional benefits - the automatic sunrise feature wakes you up during the lightest part of your sleep, boosting your morning awakening response and gently welcoming you into the new day.

You can adjust the light to a “comfortable” brightness level using the dial on base.

SKYVIEW™ should be used as much as possible on a daily, 24-hour basis to realize the maximum benefits.  

For more information, check out our video tutorial on Where to place your SKYVIEW 2. 

Ensure your device running the SKYVIEW App is connected to your Wi-Fi.

On your device, if needed, turn your Wi-Fi service “off” and back “on” to refresh the device Wi-Fi connection.

Next, ensure that the device running your SKYVIEW App is Bluetooth enabled.

Also be sure that the SKYVIEW App is Bluetooth enabled in the device settings menu.

Keep in mind, the device running your SKYVIEW App must stay in close proximity of your SKYVIEW 2 lamp during the entire setup.

Refresh the app by closing and reopening your SKYVIEW App.

If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

SKYVIEW 2 arrives with the light source you need to take your first step to a better you!

The “light bulb” inside SKYVIEW™ is called the light engine and is included with the purchase of your SKYVIEW 2.

The SKYVIEW 2 light engine features an innovative combination of light-emitting diodes (LEDs), specially engineered to support healthy circadian rhythms from morning until night.

Even more impressive, this combination of LEDs was designed by our SKYVIEW™ experts — You won’t find a more effective, radiant, and complete wellness light than SKYVIEW. There is not a “wellness”, “therapy” light, “tunable white”, or “smart” light on the market as effective for wellness, comfortable, and beautiful as SKYVIEW™.

Check out the SKYVIEW 2 dial features below: 

• Your SKYVIEW can be operated manually, without being connected to a schedule.
• Using the SKYVIEW dial you can manually turn the light on/off, dim the light up or down, toggle between day and night modes, and engage pairing mode.
  • To manually turn the light on / off, simply push down on the dial and release it to toggle between on and off.
  • To manually dim the light, turn the clockwise to increase brightness and turn it counterclockwise to reduce the brightness.
  • To switch from daytime to evening mode, simply push down on the dial and hold for four (4) seconds.
  • To engage pairing mode, simply push down and hold the dial for 10 seconds. When SKYVIEW is in pairing mode, you will see a flashing red light until the app on your mobile phone or device is detected.

For more information on the manual mode feature, please check out our video tutorial on How to set up your SKYVIEW 2.  

If there is an update available, your SKYVIEW App will display a pop-up banner. Simply follow the instructions on the screen to update your SKYVIEW 2.

If that pop-up banner is skipped or goes away, navigate to the Device Configuration by pressing the pencil icon in the upper right corner and selecting 'device update.' 

If you are having trouble updating your SKYVIEW 2 firmware, please try the following troubleshooting suggestions:

1. Reset your mobile device or tablet. A restart fixes simple internal errors that may have been preventing the update from occurring. This will help your phone start fresh.
2. On your mobile device or tablet, turn your Bluetooth and Wi-Fi setting off and back on.
3. Open your SKYVIEW App within 30 seconds to connect.
4. Follow the prompts on your mobile device or tablet to update the firmware.
5. Once your firmware update has begun, do not close the app. Stay close to your SKYVIEW light until the firmware update is complete. Be patient, as it can take several minutes to complete the update.

SKYVIEW must be plugged into a wall outlet with a voltage between 100V and 240V. (Standard US residential voltage is 120V).

Your SKYVIEW light should automatically turn on with a flashing red light, signaling that it is in pairing mode.

If it does not, press down on the dial at the base of the light ten (10) seconds, until you see your SKYVIEW light flashing red.

If you are having trouble updating your SKYVIEW App, try the following:

1. Restart your phone — Restarting fixes simple errors and helps your phone start fresh.
2. Turn Bluetooth off and on.
3. Open your SKYVIEW App within 30 seconds to connect.
4. Then, follow the prompts to upgrade the app.
5. Once the SKYVIEW App upgrade has started, do not close the app. Stay close to SKYVIEW until the update is complete. Be patient, as it can take several minutes to complete.

If you are still not able to successfully upgrade the SKYVIEW App, please reach out to us for Technical Support. 

First time setup: See the article Connecting SKYVIEW 2 to Wi-Fi.

If SKYVIEW was previously setup:

1. Refresh your SKYVIEW light connection to the Wi-Fi.
2. Remove power from the lamp for 30 seconds.
3. Plug the lamp back into power when the 30 seconds have expired.
4. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
5. Refresh the app by closing and reopening your SKYVIEW App.
6. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

Here are a few things to check in this scenario:

• Make sure the SKYVIEW 2 power cable is securely plugged into a live wall outlet and securely connected into the base of the lamp.
• Some outlets are controlled by a wall switch — Make sure that the wall switch is in the ON position.
• Your SKYVIEW 2 might be “dimmed-to-OFF.” To check, turn the dial clockwise a few times and see if your SKYVIEW 2 displays light.

For more information on the manual mode feature, please check out our video tutorial on How to set up your SKYVIEW 2.  

Try these troubleshooting steps:

1. Open the SKYVIEW App and go to the ‘Devices Home Screen’
2. From the “Device” page, look to see if your SKYVIEW displays an “Offline” notice.
   • If the lamp is offline, please go to the How do I connect my SKYVIEW 2 to Wi-Fi article.
3. Check your schedule settings and confirm the following details:
   • First, go to the “Settings” icon at the bottom of the SKYVIEW App home screen, then select “Edit Schedule”,
   • Check to see that the times match what you had set up for your schedule.
   • Next go back to settings and select “Edit Light” to check the brightness levels on each of the scenes and ensure they are not set to the least bright/off.
   • Also, look at the time on your “Settings” screen and make sure that AM/PM is displayed correctly.
4. Additionally, check the dial at the base of the light to make sure your SKYVIEW 2 is not “dimmed-to-OFF.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 displays light.
5. Refresh your SKYVIEW Lamp connection to the Wi-Fi.
   • Remove power from the lamp for 30 seconds.
   • Plug the lamp back into power when the 30 seconds have expired.
   • The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
6. Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.