Find Help for Your SKYVIEW 2

Photophobia, or a sensitivity to light, can be brought on by sleep deprivation. To help combat this sleep deprivation and light sensitivity, dim your SKYVIEW at approximately 60% brightness and continue to use it for a few weeks. This will help you sleep better, and help make you less sensitive to your SKYVIEW 2. Then you can gradually increase the intensity to get the best benefits. 

If there is an update available, your SKYVIEW App will display a pop-up banner. Simply follow the instructions on the screen to update your SKYVIEW 2.

If that pop-up banner is skipped or goes away, navigate to the Device Configuration by pressing the pencil icon in the upper right corner and selecting 'device update.'

If you are having trouble updating your SKYVIEW 2 firmware, please try the following troubleshooting suggestions:

1. Reset your mobile device or tablet. A restart fixes simple internal errors that may have been preventing the update from occurring. This will help your phone start fresh.
2. On your mobile device or tablet, turn your Bluetooth and Wi-Fi setting off and back on.
3. Open your SKYVIEW App within 30 seconds to connect.
4. Follow the prompts on your mobile device or tablet to update the firmware.
5. Once your firmware update has begun, do not close the app. Stay close to your SKYVIEW light until the firmware update is complete. Be patient, as it can take several minutes to complete the update.

SKYVIEW must be plugged into a wall outlet with a voltage between 100V and 240V. (Standard US residential voltage is 120V).

Your SKYVIEW light should automatically turn on with a flashing red light, signaling that it is in pairing mode. If it does not, press down on the dial at the base of the light ten (10) seconds, until you see your SKYVIEW light flashing red.

Please review our set up instruction video for SKYVIEW 2, or if you need to go straight to pairing mode instructions, you can view it here.

If you are having trouble updating your SKYVIEW App, try the following:

1. Restart your phone — Restarting fixes simple errors and helps your phone start fresh.
2. Turn Bluetooth off and on.
3. Open your SKYVIEW App within 30 seconds to connect.
4. Then, follow the prompts to upgrade the app.
5. Once the SKYVIEW App upgrade has started, do not close the app. Stay close to SKYVIEW until the update is complete. Be patient, as it can take several minutes to complete.
6. If you are still not able to successfully upgrade the SKYVIEW App, please reach out to us for Technical Support.

If you are still not able to successfully upgrade the SKYVIEW App, please reach out to us for Technical Support. 

For a first-time setup of your SKYVIEW 2:

1. Ensure your device running the SKYVIEW App is connected to your Wi-Fi.
2. On your device, if needed, turn your Wi-Fi service “off” and back “on” to refresh the device Wi-Fi connection.
3. Next, ensure that the device running your SKYVIEW App is Bluetooth enabled.
4. Also be sure that the SKYVIEW App is Bluetooth enabled in the device settings menu.
5. Keep in mind, the device running your SKYVIEW App must stay near your SKYVIEW 2 lamp during the entire setup.
6. Refresh the app by closing and reopening your SKYVIEW App.
7. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

If SKYVIEW 2 was previously setup:

1. Refresh your SKYVIEW 2 connection to the Wi-Fi.
2. Remove power from the lamp for 30 seconds.
3. Plug the lamp back into power when the 30 seconds have expired.
4. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
5. Refresh the app by closing and reopening your SKYVIEW App.
6. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

Please Contact Us for further assistance.

Your SKYVIEW can be operated manually, without being connected to a schedule. Using the SKYVIEW dial you can manually turn the light on/off, dim the light up or down, toggle between day and night modes, and engage pairing mode.

• To manually turn the light on / off, simply push down on the dial and release it to toggle between on and off.
• To manually dim the light, turn the clockwise to increase brightness and turn it counterclockwise to reduce the brightness.
• To switch from daytime to evening mode, simply push down on the dial and hold for four (4) seconds.
• To engage pairing mode, simply push down and hold the dial for 10 seconds. When SKYVIEW is in pairing mode, you will see a flashing red light until the app on your mobile phone or device is detected.

If you are having trouble using your SKYVIEW 2 in manual mode, here are a few things to review:

• Make sure the SKYVIEW 2 power cable is securely plugged into a live wall outlet and securely connected into the base of the lamp.
• Some outlets are controlled by a wall switch — Make sure that the wall switch is in the ON position.
• Your SKYVIEW 2 might be “dimmed-to-OFF.” To check, turn the dial clockwise a few times and see if your SKYVIEW 2 displays light.

Try these troubleshooting steps:

1. Open the SKYVIEW App and go to the ‘Devices Home Screen’
2. From the “Device” page, look to see if your SKYVIEW displays an “Offline” notice.
   • If the lamp is offline, please go to the How do I connect my SKYVIEW 2 to Wi-Fi article.
3. Check your schedule settings and confirm the following details:
   • First, go to the “Settings” icon at the bottom of the SKYVIEW App home screen, then select “Edit Schedule,”
   • Check to see that the times match what you had set up for your schedule.
   • Next go back to settings and select “Edit Light” to check the brightness levels on each of the scenes and ensure they are not set to the least bright/off.
   • Also, look at the time on your “Settings” screen and make sure that AM/PM is displayed correctly.
4. Additionally, check the dial at the base of the light to make sure your SKYVIEW 2 is not “dimmed-to-OFF.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 displays light.
5. Refresh your SKYVIEW Lamp connection to the Wi-Fi.
   • Remove power from the lamp for 30 seconds.
   • Plug the lamp back into power when the 30 seconds have expired.
   • The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
6. Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.

Please Contact Us for further assistance.

Please Contact Us for assistance. Be sure to include photos of the damage and as much detail as possible as to how it occurred.

Refer to the steps below:

1. Open your SKYVIEW App
2. Go to the “Devices home screen” and in the “Devices” tab and press and hold the desired device (or select the 3 dots in the right had side of the screen, below the (+) icon and select “Device Management”).
3. Select the SKYVIEW device you want to remove.
4. Select “Remove Device” at the bottom of the screen.

You can purchase a replacement power supply, please Contact Us for assistance.

Refer to the following tips to clean your SKYVIEW 2:

• Unplug the lamp from its power source before cleaning. 
• Use a soft, lint-free cloth to wipe down the lamp's surface. Microfiber cloths are a good option for cleaning lamps. 
• If the lamp has a lot of dust or dirt buildup, use a slightly damp cloth to wipe it down. Be careful not to get any water inside the lamp or on the electrical components. 
• Avoid using harsh chemicals or abrasive cleaning materials, as these can damage the lamp's finish or components. 
• For delicate parts, use a soft brush or vacuum attachment to gently remove dust or debris. 
• Regularly dust and wipe down the lamp to prevent buildup and keep it looking its best. 

No, your SKYVIEW 2 comes fully assembled. The SKYVIEW 2 lamp has no user serviceable parts.