Find Help for Your SKYVIEW 2 Pro

Yes, the light engine can be replaced. Please contact our customer support team for additional instructions and next steps: Technical Support

Refer to the steps below:

1. Open your SKYVIEW App.
2. In the “Devices” tab and press and hold the desired device (or select the 3 dots in the right had side of the screen, below the (+) icon and select “Device Management.")
3. Select the SKYVIEW device you want to remove.
4. Select “Remove Device” at the bottom of the screen.

Refer to the following tips to clean your SKYVIEW 2 Pro:

• Unplug the lamp from its power source before cleaning. 
• Use a soft, lint-free cloth to wipe down the lamp's surface. Microfiber cloths are a good option for cleaning lamps. 
• If the lamp has a lot of dust or dirt buildup, use a slightly damp cloth to wipe it down. Be careful not to get any water inside the lamp or on the electrical components. 
• Avoid using harsh chemicals or abrasive cleaning materials, as these can damage the lamp's finish or components. 
• Regularly dust and wipe down the lamp to prevent buildup and keep it looking its best. 

The SKYVIEW 2 Pro light engine and globe can be replaced. Please Contact Us and we will be able to assist you. Please note a replacement fee may apply.

Here are a few troubleshooting tips in this scenario:

• Check your lamp’s Wi-Fi connection by first opening your SKYVIEW App. From the “Device” page see if the lamp in question displays an “Offline” notice. If the lamp is offline, please perform the following steps:

1. 1. 1. Remove power from the lamp for 30 seconds.
      2. Plug the lamp back into power when the 30 seconds have expired.
      3. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
      4. Refresh the app by closing and reopening your SKYVIEW App.
      5. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

• Check your schedule settings and confirm the following details:

1. 1. 1. Times match what you had set up for your schedule.
      2. Check the brightness levels on each of the scenes.
      3. AM/PM is displayed correctly.
      4. Confirm that you do not have any Auto On / OFF schedules running during this time.

• Your SKYVIEW 2 Pro might be “dimmed to off.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 Pro displays light.
• Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.

Please Contact Us for further assistance.

For a first-time setup of your SKYVIEW 2 Pro:

1. Ensure your device running the SKYVIEW App is connected to your Wi-Fi and has Bluetooth enabled. Your device must be within range of the Wi-i Access Point to connect.
2. On your device, if needed, turn your Wi-Fi service “off” and back “on” to refresh the device Wi-Fi connection.
3. Next, ensure that the device running your SKYVIEW App is Bluetooth enabled.
4. Also be sure that the SKYVIEW App is Bluetooth enabled in the device settings menu.
5. Keep in mind, the device running your SKYVIEW App must stay near your SKYVIEW 2 Pro lamp during the entire setup.
6. Refresh the app by closing and reopening your SKYVIEW App.
7. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.
8. If SKYVIEW 2 Pro was previously setup:

Refresh your SKYVIEW 2 Pro connection to the Wi-Fi.

1. Remove power from the lamp for 30 seconds.
2. Plug the lamp back into power when the 30 seconds have expired.
3. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
4. Refresh the app by closing and reopening your SKYVIEW App.
5. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

Please Contact Us for further assistance.