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Is my SkyView 2 Pro user serviceable?
Yes, the light engine can be replaced. Please contact our customer support team for additional instructions and next steps: Technical Support
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How do I remove or disconnect my SkyView lamp from the SkyView app?
Refer to the steps below:
- Open your Skyview App.
- In the “Devices” tab and press and hold the desired device (or select the 3 dots in the right had side of the screen, below the (+) icon and select “Device Management.")
- Select the Skyview lamp you want to remove.
- Select “Remove Device” at the bottom of the screen.
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How do I clean my SkyView 2 Pro Circadian Wellness Lamp?
Refer to the following tips to clean your SkyView™ 2 Pro:
- Unplug the lamp from its power source before cleaning.
- Use a soft, lint-free cloth to wipe down the lamp's surface. Microfiber cloths are a good option for cleaning lamps.
- If the lamp has a lot of dust or dirt buildup, use a slightly damp cloth to wipe it down. Be careful not to get any water inside the lamp or on the electrical components.
- Avoid using harsh chemicals or abrasive cleaning materials, as these can damage the lamp's finish or components.
- Regularly dust and wipe down the lamp to prevent buildup and keep it looking its best.
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My SkyView 2 Pro globe and/or light engine is broken, what can I do?
The SkyView™ 2 Pro light engine and globe can be replaced. Please Contact Us and we will be able to assist you. Please note a replacement fee may apply.
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My SkyView lamp is not connecting to Wi-Fi.
For a first-time setup of your SkyView Circadian Wellness Lamp:
- Ensure your device running the SkyView App is connected to your Wi-Fi and has Bluetooth enabled. Your device must be within range of the Wi-i Access Point to connect.
- On your device, if needed, turn your Wi-Fi service “off” and back “on” to refresh the device Wi-Fi connection.
- Next, ensure that the device running your SkyView App is Bluetooth enabled.
- Also be sure that the SkyView App is Bluetooth enabled in the device settings menu.
- Keep in mind, the device running your SkyView App must stay near your SkyView lamp during the entire setup.
- Refresh the app by closing and reopening your SkyView App.
- If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.
- If your SkyView lamp was previously setup:
Refresh your SkyView connection to the Wi-Fi.
- Remove power from the lamp for 30 seconds.
- Plug the lamp back into power when the 30 seconds have expired.
- The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
- Refresh the app by closing and reopening your SkyView App.
- If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.
Please Contact Us for further assistance.