My SkyView lamp is not connecting to Wi-Fi.

For a first-time setup of your SkyView Circadian Wellness Lamp:

1. Ensure your device running the SkyView App is connected to your Wi-Fi and has Bluetooth enabled. Your device must be within range of the Wi-i Access Point to connect.
2. On your device, if needed, turn your Wi-Fi service “off” and back “on” to refresh the device Wi-Fi connection.
3. Next, ensure that the device running your SkyView App is Bluetooth enabled.
4. Also be sure that the SkyView App is Bluetooth enabled in the device settings menu.
5. Keep in mind, the device running your SkyView App must stay near your SkyView lamp during the entire setup.
6. Refresh the app by closing and reopening your SkyView App.
7. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.
8. If your SkyView lamp was previously setup:

Refresh your SkyView connection to the Wi-Fi.

1. Remove power from the lamp for 30 seconds.
2. Plug the lamp back into power when the 30 seconds have expired.
3. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
4. Refresh the app by closing and reopening your SkyView App.
5. If needed, reboot your Wi-Fi router to refresh all Wi-Fi connections.

Please Contact Us for further assistance.