SKYVIEW App

Getting Started

  • SKYVIEW App – Update (V2.0.0) how to enable new features!

    We're thrilled to introduce the latest version of our mobile app, packed with new updates that will help elevate your experience with SKYVIEW products. 

    To enable the new release, please follow the instructions below:

    • If you purchased a SKYVIEW lamp prior to December 14th 2023, please watch this video to update their SKYVIEW app to V2.0.0 
    • If you purchased a SKYVIEW lamplamp after to December 14th 2023, please watch this video to update their SKYVIEW app to V2.0.0 

    Here are a few notable features to look forward to:

    Single Schedule vs Weekday Schedule:

    With this update, you can create fully customizable schedules for each day of the week. This feature will ensure SKYVIEW molds to your routines, supporting your wellness at every hour of the day.

    Scene Override Timer:

    When utilizing the Scene Override feature, you can set a timer for that scene to run. You can choose between 30 minutes, 1 hour, 90 minutes or a custom time. After your selected scene's timer has elapsed, your SKYVIEW will automatically return to your regular schedule set for that day.

  • Setting up the SKYVIEW App.

    Follow the steps below to get your SKYVIEW App set up:

    Step 1 – Download the SKYVIEW App from the App Store (Apple devices) or Google Play Store (Android devices).

    Step 2 – Open the App and register your account with an email address or mobile number. IMPORTANT: The State/Region eld value is automatically specified based on your location and can also be manually changed. However, after the account is registered, this field value cannot be changed.

    Step 3 – Assemble your SKYVIEW™ and plug in. SKYVIEW™ should flash red once it is plugged in. If it is not, press and hold the dial for 10 seconds until you see the flashing red light. This indicates SKYVIEW is in ‘pairing mode.’

    Step 4 – While the red light is flashing and SKYVIEW™ is in pairing mode, you can add and connect your mobile device. To automatically add devices, the app must be granted Wi-Fi and Bluetooth permissions. When SKYVIEW™ is in pairing mode, the app should automatically detect the lamp and you should see a device image appear on the app screen under “All Devices.”

    Step 5 – Next you will connect SKYVIEW™ to your local network. Now that you have added your SKYVIEW to the app, you will be prompted to connect SKYVIEW™ to your local network. If your smartphone device is connected to a Wi-Fi network, it will automatically select that network to use. IMPORTANT: You must be connected to a 2.4GHz network otherwise it will not connect. DO NOT USE 5GHz or “5G” NETWORK.

    You can also watch our tutorial on setting up your SKYVIEW App on our YouTube channel.

  • Connecting SKYVIEW™ to your Local Network.

    Once you add your SKYVIEW light to the SKYVIEW App, it will ask you to connect SKYVIEW™ to your local network. If your smartphone device is connected to a Wi-Fi network, it will automatically select that network to use. IMPORTANT: You must be connected to a 2.4GHz network otherwise it will not connect. DO NOT USE 5GHz or “5G” NETWORK.

How to Use the SKYVIEW App

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  • Can I have multiple people within my household control my SKYVIEW lamp within the SKYVIEW App?

    You can have multiple people within your household control your SKYVIEW lamp within the SKYVIEW App. To do so, you may use the Share Device feature. This allows more than one person to make changes to your lamp’s schedule, brightness, color temperature and all other features found within our SKYVIEW App!

    Please follow the steps below:

    1. Open the SKYVIEW App

    2. Select your SKYVIEW device

    3. In the upper right-hand corner, select the “Pencil” icon.

    4. Next, select “Share Device.”

    5. Choose your method (message, email, copy the link, etc.)

    6. After sending it to the person you would like to share your SKYVIEW app controls with, they will receive a message and link.

    7. Have them select the link. They will be sent to the link, where they can select “Go to SKYVIEW.” Note, they will need to have their own SKYVIEW login credentials.

    8. Within the SKYVIEW App, have them select “Accept.”

    9. The device will now appear on the “Devices” screen, under Devices Shared With Me.

  • Can I control more than one SKYVIEW light in the app?

    The SKYVIEW app can control as many SKYVIEW 2 & SKYVIEW 2 Pro lamps as you would like!

  • How do I set up my SKYVIEW™ schedule?

    The first time you use the SKYVIEW App, you will be able to create a schedule for your SKYVIEW light to follow. There are three (3) ways you can choose to set up your SKYVIEW light schedule.

    Option 1 - Synchronize your SKYVIEW™ to the Solar Schedule (local outdoor light schedule.) Best for matching indoor sunrise and sunset times with nature.

    Option 2 - Synchronize your SKYVIEW™ to your Personal Sleep Schedule. Best for quick setup when matching with your weekly sleep and wakening schedule.

    Option 3 - Synchronize your SKYVIEW™ with a fully Customizable by Day Schedule. Recommended for shiftwork, weekend sleep-ins and flexible schedules that change during the week.

  • How do I adjust my light schedule for specific days?

    You must use the SKYVIEW App on your mobile device to adjust your light schedule. You may follow the steps below or view our video tutorial for editing your SKYVIEW schedule.

    1. First, go to the SKYVIEW App home screen, select the “Settings” icon at the bottom of the screen.
    2. Here, you may choose which day’s schedule you want to edit, notice the day of the week selected will be highlighted in white. 
    3. Next, select “Edit Schedule.
    4. Here, you have the following options:
      • Adjust the selected day’s Sunrise settings: time and duration, restoring your initial settings and synchronizing to the natural sunrise time (updated daily.) 
      • Adjust the selected day’s Sunset settings: time and duration, choosing between a half and full sunset, restoring your initial settings, and synchronizing to the natural sunset time (updated daily.)

     

    Note, the Auto On and Auto Off features are independent of the day you have selected. This feature is useful when you have specific events that will change how your SKYVIEW light normally runs. Please view our support video for a tutorial on how to use the Auto On and Auto Off feature. 

  • What do the navigation icons at the bottom of the SKYVIEW App mean?

    At the bottom of the screen there are four (4) icons – On/Off, Home, Adjust, and Settings.

    • ‘On/Off’ allows you to turn the lamp on or off from the app.
    • ‘Home’ brings you to the main screen, where you can view the current scene, your SKYVIEW is in as well as the current time and date.
    • ‘Adjust’ allows you to override the current schedule for a set amount of time, using the Scene Override feature.
    • ‘Settings’ allows you to change the schedule or any of the light scenes.
  • My schedule has changed. Can I adjust my SKYVIEW™ to work with my new schedule?

    Yes! SKYVIEW™ is designed to support your lifestyle and any changes that we all know can and will happen. You may choose from the following options below to re-do you light schedule:

    Option 1 - Synchronize your SKYVIEW™ to the Solar Schedule (local outdoor light schedule.) Best for matching indoor sunrise and sunset times with nature.

    Option 2 - Synchronize your SKYVIEW™ to your Personal Sleep Schedule. Best for quick setup when matching with your weekly sleep and wakening schedule.

    Option 3 - Synchronize your SKYVIEW™ with a fully Customizable by Day Schedule. Recommended for shiftwork, weekend sleep-ins and flexible schedules that change during the week.

    You may also adjust your light schedule for specific days, check out our video tutorial on how to customize your schedule even further: editing your SKYVIEW schedule.

    You can also utilize the Auto On and Auto Off feature, which is useful when you have specific events that will change how your SKYVIEW light normally runs. Please view our support video for a tutorial on how to use the Auto On and Auto Off feature.

     

Find Help with Your SKYVIEW App

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  • How does SKYVIEW™ work if it were to be moved from one Access Point to another?

    When SKYVIEW™ moves from one Access Point to another, it requires the lamp to be removed from the SKYVIEW App and re-added. This will allow the lamp to sync to the new Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process. 

     

       

  • How does SKYVIEW™ work if it were to be moved between time zones?

    When SKYVIEW™ moves time zones, it requires the lamp to be removed from the SKYVIEW App and re-added. This will allow the lamp to sync to the new time zone and Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process.

     

         

  • What is the SKYVIEW 2 Pro Plug and Play Feature? How do I enable it?

    The Plug and Play feature allow you to control your SKYVIEW 2 Pro over a Bluetooth connection. Please view our support video to learn how to enable the Plug and Play feature.

    Please note, this is not the recommended setup or usage of your lamp. We encourage you to connect your SKYVIEW App and lamp to your Wi-Fi cloud connection, so that you can enjoy the immense features and benefits of our technology.

    If you choose to use the SKYVIEW 2 Pro Plug and Play feature, please note that it has functional differences compared to the standard Wi-Fi cloud connection:

    1. Power is required to maintain time. Time is provided when the SKYVIEW App is active, in range, and your SKYVIEW 2 Pro is powered. If power is cycled, time is lost. To reload, simply get the mobile device or tablet within Bluetooth range and start the SKYVIEW App. The power button shown on the Main Screen will reflect the device state when the time has been set.
    2. Natural Sunrise will not update daily. Cloud connection is required to get updates to the Solar schedule.
    3. Schedule execution requires the lamp to be ON - Auto ON and Auto OFF functions do not work. These are driven by the cloud connection only. This includes the Schedule Wizard ON or OFF.
    4. Firmware Updates are not Available. You must be connected to the cloud to have firmware updates pushed to the device.

    How to enable the Plug and Play feature:

    1. When adding your SKYVIEW 2 Pro to the SKYVIEW App, the ‘Skip and Connect over Bluetooth’ option is exposed – press the text to initiate this mode. 

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    2. Once the device has been added, you will see a message pop up indicating a device needs to be activated (see below).  This can be closed by selecting the ‘X’.

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    3. Now the device can be controlled when in bluetooth range of the Smartphone. 

  • Do I need a smartphone or a tablet to use SKYVIEW™?

    SKYVIEW™ requires the use of a smartphone or tablet to run the SKYVIEW App for initial setup. Once you have used the app to go through initial setup, you can set it and forget it!

     

  • My SKYVIEW™ schedule does not run as expected. What do I do?

    Please follow the steps below:

    1. Open your SKYVIEW App. From the “Device” page see in the lamp in question displays an “Offline” notice. 
      1. If the lamp is offline, please see FAQ Connecting SKYVIEW 2 to Wi-Fi for corrective steps.
    2. Check your schedule settings and confirm the following details: 
      1. Times match what you had set up for your schedule.
      2. Check the brightness levels on each of the scenes.
      3. AM/PM is displayed correctly.
    3. Your SKYVIEW 2 might be “dimmed to off.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 displays light.
    4. Refresh your SKYVIEW 2 lamp connection to the Wi-Fi. 
      1. Remove power from the lamp for 30 seconds.
      2. Plug the lamp back into power when the 30 seconds have expired.
      3. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
    5. Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.
  • How do I reset my SKYVIEW™ so that it can connect to Wi-Fi?

    You can reset SKYVIEW™ by ‘forgetting’ the SKYVIEW™ device and initiating setup from the beginning. To do this:

    1. Select SSID and enter Password and push “Next”
    2. When SKYVIEW has been added you can edit the name of the SKYVIEW™ by selecting the edit icon.
    3. From the edit screen, you can modify Name and assign to a room within your home. When you are done select “Finish and Done” to complete the app set-up.

Learn More About the SKYVIEW App

  • How to Find your SKYVIEW App Version.

    To find what version your SKYVIEW App is currently on, please use the following instructions.

    1. Open your SKYVIEW App and select your SKYVIEW device
    2. In the top right corner of your screen, select the “pencil” icon
    3. Scroll to the bottom of your screen and select “Device Update”
    4. Here, your current version will be displayed.
      • Please note, if you are not on the most recent version of the SKYVIEW App, you will be prompted here to update your device
  • SKYVIEW App Version History and Feature Overview.

     

    SKYVIEW 2 Version 1.0.26 and Version 1.0.2

    • Initial Production Release

     

    SKYVIEW 2 Pro Version 1.0.6

    • Initial Production Release

     

    SKYVIEW 2 Pro Version 2.0.0:

    • Single Schedule vs Weekday Schedule: The device requirement includes the ability to create a unique schedule based on the Weekday. The current implementation is a single schedule, independent of the day.
    • ON Actions During Dynamic States: If the Lamp is turned ON (via button press, App, or Auto ON) at a time the schedule is in a dynamic scene (Sunrise or Sunset), the lamp spectrum will start at the state expected based on the duration of the scene. However, if intensity is adjusted, the state will freeze and allow the intensity adjustment. The scene will change when the next scheduled state occurs.
    • Scene Override Timer: A Timer is presented when the override is selected. When the timer expires, the scheduled scene will resume based on the time of day.
    • SKYVIEW 2 Pro Dynamic Cloud Cover: V2.0.0 Introduces Dynamic Cloud Cover into the daylight scene; creating variation via random number generation to the adjust the timing and depth of the passing clouds. This feature can be enabled / disabled via the Edit Light Screen.
    • SKYVIEW 2 Pro Sunrise / Sunset Variation: V2.0.0 Introduces variation into the Dynamic states – slight color differences to create a unique experience everyday.
    • Schedule Wizard: Schedule Wizard ON and OFF times will be created, specific to the day. From the Settings Screen - a single Weekday Icon can be highlighted at a time, which will reveal the day schedule below. Edit Schedule will be specific to the weekday too.

     

    SKYVIEW 2 Version 2.0.0:

    • Single Schedule vs Weekday Schedule: The device requirement includes the ability to create a unique schedule based on the Weekday. The current implementation is a single schedule, independent of the day.
    • ON Actions During Dynamic States: If the Lamp is turned ON (via button press, App, or Auto ON) at a time the schedule is in a dynamic scene (Sunrise or Sunset), the lamp spectrum will start at the state expected based on the duration of the scene. However, if intensity is adjusted, the state will freeze and allow the intensity adjustment. The scene will change when the next scheduled state occurs.
    • Scene Override Timer: A Timer is presented when the override is selected. When the timer expires, the scheduled scene will resume based on the time of day.
    • Schedule Wizard: Schedule Wizard ON and OFF times will be created, specific to the day. From the Settings Screen - a single Weekday Icon can be highlighted at a time, which will reveal the day schedule below. Edit Schedule will be specific to the weekday too.

Find more answers on our Support page