Find Help with Your SKYVIEW App

When SKYVIEW™ moves from one Access Point to another, it requires the lamp to be removed from the SKYVIEW App and re-added. This will allow the lamp to sync to the new Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process. 

When SKYVIEW™ moves time zones, it requires the lamp to be removed from the SKYVIEW App and re-added. This will allow the lamp to sync to the new time zone and Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process.

The Plug and Play feature allow you to control your SKYVIEW 2 Pro over a Bluetooth connection. Please view our support video to learn how to enable the Plug and Play feature.

Please note, this is not the recommended setup or usage of your lamp. We encourage you to connect your SKYVIEW App and lamp to your Wi-Fi cloud connection, so that you can enjoy the immense features and benefits of our technology.

If you choose to use the SKYVIEW 2 Pro Plug and Play feature, please note that it has functional differences compared to the standard Wi-Fi cloud connection:

1. Power is required to maintain time. Time is provided when the SKYVIEW App is active, in range, and your SKYVIEW 2 Pro is powered. If power is cycled, time is lost. To reload, simply get the mobile device or tablet within Bluetooth range and start the SKYVIEW App. The power button shown on the Main Screen will reflect the device state when the time has been set.
2. Natural Sunrise will not update daily. Cloud connection is required to get updates to the Solar schedule.
3. Schedule execution requires the lamp to be ON - Auto ON and Auto OFF functions do not work. These are driven by the cloud connection only. This includes the Schedule Wizard ON or OFF.
4. Firmware Updates are not Available. You must be connected to the cloud to have firmware updates pushed to the device.

How to enable the Plug and Play feature:

1. When adding your SKYVIEW 2 Pro to the SKYVIEW App, the ‘Skip and Connect over Bluetooth’ option is exposed – press the text to initiate this mode. 

2. Once the device has been added, you will see a message pop up indicating a device needs to be activated (see below).  This can be closed by selecting the ‘X’.

3. Now the device can be controlled when in bluetooth range of the Smartphone. 

SKYVIEW™ requires the use of a smartphone or tablet to run the SKYVIEW App for initial setup. Once you have used the app to go through initial setup, you can set it and forget it!

Please follow the steps below:

1. Open your SKYVIEW App. From the “Device” page see in the lamp in question displays an “Offline” notice. 
   1. If the lamp is offline, please see FAQ Connecting SKYVIEW 2 to Wi-Fi for corrective steps.
2. Check your schedule settings and confirm the following details: 
   1. Times match what you had set up for your schedule.
   2. Check the brightness levels on each of the scenes.
   3. AM/PM is displayed correctly.
3. Your SKYVIEW 2 might be “dimmed to off.” To check, spin the dial clockwise a few times and see if your SKYVIEW 2 displays light.
4. Refresh your SKYVIEW 2 lamp connection to the Wi-Fi. 
   1. Remove power from the lamp for 30 seconds.
   2. Plug the lamp back into power when the 30 seconds have expired.
   3. The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
5. Try restarting your SKYVIEW App. Once you re-open it, confirm the schedule details match what you had set up.

You can reset SKYVIEW™ by ‘forgetting’ the SKYVIEW™ device and initiating setup from the beginning. To do this:

1. Select SSID and enter Password and push “Next”
2. When SKYVIEW has been added you can edit the name of the SKYVIEW™ by selecting the edit icon.
3. From the edit screen, you can modify Name and assign to a room within your home. When you are done select “Finish and Done” to complete the app set-up.

Auto-On and Auto-Off automatically are enabled when you setup your SKYVIEW™. Auto-On is used to initiate a sunrise alarm to gently wake you during your lightest part of sleep by slowly increasing SKYVIEW™ sunrise light intensity. Auto-Off is used to turn off your SKYVIEW™ when it is not in use. 

To make changes to your Auto-On and Auto-Off events, simply tap on the “Settings” icon on the bottom ribbon in the SKYVIEW App. From there, select the day you want to modify and then select “Edit Schedule."

You can have multiple Auto-On / Auto-Off times per day to fit your daily schedule.

A few examples of instances where you might want to adjust your Auto-On / Auto-Off are: 

You want to sleep in on the weekend: Change your "Auto-On" to be later in the day. 

You want to turn your light off when you aren't home and have it turn on when you return home.

You can change accounts by logging out of your current account and logging back in with a new account.

1. To log out, exit the "SKYVIEW Control Panel" and return to the “Devices" screen.
2. Then, select “Me," (bottom right corner) on the "Device Home Screen."
3. Next, select the Settings icon in the upper right corner.
4. From the Settings menu, scroll down to the bottom, where you will find "Log Out."

After you log out, you will be redirected back to login screen where you can login with a different account.

Ensure your email address and password are spelled correctly, make note of any capitalized letters and special characters. Also be sure that there are no unintended spaces before or after your username or password.

If you still are not able to log in, you can select “Forgot Password” near the bottom of your Log In screen. This will prompt you to type in your email address and receive steps from there to reset your password.