Find Help with Your SKYVIEW App

When SkyView™ moves from one Access Point to another, it requires the lamp to be removed from the SkyView App and re-added. This will allow the lamp to sync to the new Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process. 

When SkyView™ moves time zones, it requires the lamp to be removed from the SkyView App and re-added. This will allow the lamp to sync to the new time zone and Access Point. You can revisit the article Setting up the SKYVIEW App, to review the pairing process.

The Plug and Play feature allow you to control your SkyView 2 Pro over a Bluetooth connection. Please view our support video to learn how to enable the Plug and Play feature.

Please note, this is not the recommended setup or usage of your lamp. We encourage you to connect your SkyView App and lamp to your Wi-Fi cloud connection, so that you can enjoy the immense features and benefits of our technology.

If you choose to use the SkyView 2 Pro Plug and Play feature, please note that it has functional differences compared to the standard Wi-Fi cloud connection:

1. Power is required to maintain time. Time is provided when the SkyView App is active, in range, and your SkyView 2 Pro is powered. If power is cycled, time is lost. To reload, simply get the mobile device or tablet within Bluetooth range and start the SkyView App. The power button shown on the Main Screen will reflect the device state when the time has been set.
2. Natural Sunrise will not update daily. Cloud connection is required to get updates to the Solar schedule.
3. Schedule execution requires the lamp to be ON - Auto ON function does not work. These are driven by the cloud connection only.
4. Firmware Updates are not Available. You must be connected to the cloud to have firmware updates pushed to the device.

How to enable the Plug and Play feature:

1. When adding your SkyView 2 Pro to the SkyView App, the ‘Skip and Connect over Bluetooth’ option is exposed – press the text to initiate this mode. 

2. Once the device has been added, you will see a message pop up indicating a device needs to be activated (see below).  This can be closed by selecting the ‘X’.

3. Now the device can be controlled when in bluetooth range of the Smartphone. 

SkyView™ requires the use of a smartphone or tablet to run the SkyView App for initial setup. Once you have used the app to go through initial setup, you can set it and forget it!

You can reset your SkyView™ lamp-app connection by ‘forgetting’ the SkyView™ device on the app and initiating setup from the beginning. To do this:

1. From the SkyView app homescreen, select the device you want to unpair.
2. Tap the the edit icon in the top right corner.
3. Tap the edit icon next to "Device Details"
4. Tap "Remove Device" at the bottom of the screen

Now you are ready to pair your lamp to your app.

5. Make sure your SkyView lamp is plugged in.  

6. Press and hold down the dial for 10 seconds or until the lamp changes to a red pulsing light - this indicates the lamp is in pairing mode. 

7.  From your SkyView App homescreen, tap the plus sign in the top right corner of the screen.

8. Select "Add Device" 

9. Place the phone next to the lamp so the app can detect the light. 

10. Select the Wi-Fi network

10. Once the app finds the lamp, select the lamp for pairing. The light should change to daytime and the app will indicate successful pairing. 

'Auto-On' is designed to adjust your SkyView schedule to better fit your day-to-day.
You can add and remove 'Auto-On' for any or all days of the week. Sleeping in on weekends? You can remove the 'Auto-On' feature on these days. Turning off the light to go to bed early but want to wake up at sunrise? Turning on the feature for those days ensures that your SkyView light will wake you up gently at your set time in the morning.

1. From the SkyView app home screen, select the device you want to adjust

2. Tap "Edit Schedule" 

3. Tap the "settings" icon in the top right corner of the screen.

4. Slide the Auto ON function off/on for the current day

5. To add it to more days, use the back arrow to go back to the Edit Schedule screen

6. Tap on the "Copy schedule" to copy the current day schedule to other days

You can change accounts by logging out of your current account and logging back in with a new account.

1. To log out, exit the "SkyView Control Panel" and return to the “Devices" screen.
2. Then, select “Me," (bottom right corner) on the "Device Home Screen."
3. Next, select the Settings icon in the upper right corner.
4. From the Settings menu, scroll down to the bottom, where you will find "Log Out."

After you log out, you will be redirected back to login screen where you can login with a different account.

Ensure your email address and password are spelled correctly, make note of any capitalized letters and special characters. Also be sure that there are no unintended spaces before or after your username or password.

If you still are not able to log in, you can select “Forgot Password” near the bottom of your Log In screen. This will prompt you to type in your email address and receive steps from there to reset your password.