SkyView 2 software update troubleshooting tips.

If there is an update available, your SkyView™ App will display a pop-up banner. Simply follow the instructions on the screen to update your SkyView™ 2 Circadian Wellness Lamp.

If that pop-up banner is skipped or goes away, navigate to the Device Configuration by pressing the pencil icon in the upper right corner and selecting 'device update.'

If you are having trouble updating your SkyView 2 firmware, please try the following troubleshooting suggestions:

1. Reset your mobile device or tablet. A restart fixes simple internal errors that may have been preventing the update from occurring. This will help your phone start fresh.
2. On your mobile device or tablet, turn your Bluetooth and Wi-Fi setting off and back on.
3. Open your SkyView App within 30 seconds to connect.
4. Follow the prompts on your mobile device or tablet to update the firmware.
5. Once your firmware update has begun, do not close the app. Stay close to your SkyView light until the firmware update is complete. Be patient, as it can take several minutes to complete the update.