Open your SkyView app. From the “Device” page see in the lamp in question displays a gray 'Offline' icon or green 'online' icon. Tap the gray icon to turn on the lamp is on. If it remains offline, you will need to reconnect your SkyView lamp to Wi-Fi.
Check your schedule settings and confirm the following details:
- Times match what you had set up for your custom or natural schedule.
- Check the brightness levels on each of the scenes.
- AM/PM is displayed correctly.
- Your SkyView lamp might be “dimmed to off.” To check, rotate the dial clockwise a few times and see if your SkyView lamp turns on.
- Refresh your SkyView lamp connection to the Wi-Fi.
To reconnect your lamp to the Wi-Fi:
- Unplug the lamp for 30 seconds.
- Plug the lamp back into power when the 30 seconds have expired.
- The lamp will reconnect to its assigned Wi-Fi device within 90 seconds.
- Try restarting your SkyView app. Once you re-open it, confirm the schedule details match what you had set up.
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